Returns and Exchanges

I am so grateful for those that choose to support my work, and I am committed to making sure every customer experience with Gillis Canes LLC is a great one!

If you have a problem, I am here to help, and want to help. Gillis Canes LLC is not a big business, its only me, Shawn Gillis, doing my best to make beautiful and functional canes.

I gladly accept returns and exchanges on the ready-made pieces on my website. However, if a ready made piece has been shortened by request than I consider that sale final. It is considerably harder for me to sell a cane to another customer if it has already been sized.

• Contact me within 14 days of delivery.

• Ship items back within 30 days of delivery.

I don’t accept returns and exchanges on commissioned projects or custom work, but I will gladly work with you to make sure the piece meets your expectations. The project isn’t over until you’re pleased with the result.

I understand its hard to buy online without seeing or feeling the product. If you ever have any questions, just reach out and I will do my best to help.

Thank you for considering Gillis Canes LLC - Shawn G.